Polices & Procedures

• Bookings & Payments A deposit is required at the time of booking to secure your chosen event date and equipment. All deposits are non-refundable for change of mind or customer cancellations.

• The remaining balance must be paid in full 2 weeks before your event date.

• For bookings made less than 2 weeks before the event, full payment is required at the time of booking.

• Your booking is not confirmed until your deposit has been received. Cancellations & Date Changes All deposits are non-refundable for change of mind or customer cancellations, as equipment is reserved specifically for your event, preventing other families from booking those items for the same date.

• If you need to change your event date, please contact us as soon as possible.

• We will do our best to accommodate your request, subject to availability.

• Equipment Hire & Damage All hired equipment must be returned in the same condition it was provided, allowing for reasonable wear and tear.

• The hirer is responsible for any damage, loss or missing equipment during the hire period.

• Additional fees may apply for damaged or missing items.

• Safety & Supervision Children must be supervised by a responsible adult at all times when using our equipment.

• Busy Lil Babes is not responsible for supervising children during private event hire.

• Thank You! We appreciate your understanding and support in helping us create magical experiences for your little ones!

• All Busy Lil Babes event bookings are non-refundable, as each session is carefully planned and catered to the number of children booked.

• This includes the preparation of sensory materials, activities and supplies for each little participant.

• If you can no longer attend, you are more than welcome to sell or pass on your ticket to another family, provided it is sold for no more than the original ticket price.

• Please let us know if you transfer your ticket so we can update our booking details and ensure we have the correct information for the child attending.

We appreciate your understanding and support in helping us create magical sensory experiences for all our Busy Lil Babes!

Faulty or Damaged Items

• If your toy arrives damaged, please contact us within 7 days of receiving your order.

• We may request photos or the item to be returned for assessment.

• Once confirmed, you’ll be offered a replacement, exchange, or full refund, including shipping costs.

Exclusions

We are unable to refund or exchange:

• Toys damaged due to misuse, wear and tear, or not following care instructions.

• Clearance, sale, or final-stock items. Personalized or custom-made items.

Refunds

• Approved refunds will be processed back to your original payment method within 5–10 business days.

How to Request a Return

• Email us at [your email address] with your order number and reason for return.

• Once approved, we’ll provide return instructions.